If we say that you include your refund policy in your terms and conditions agreements, we do not necessarily think that you include the full text of the refund directive. A single mention and a link to the separate agreement will work and is a good option if your refund policy is very long and it is worth parting. It is important that you make it easier for customers to claim refunds. You can, for example: Gymshark also explains how it pays off payments through a combination of cards and gift cards. It will process the refund of the gift card first, then the payment by card: you should indicate that you are processing the refund, i.e. how the customer gets his money back. There are a few options. You can pay off the original credit or debit card or offer a memory credit or place the refund on a gift card. Collective Clothing offers a credit for returns made a little outside the original refund window: However, there are a few clauses that any full and legally enforceable refund policy should have. To make things clearer, we will divide the policy into sections: refunds, exchange, mailing, refund launch or exchange and cancellation. Why is this useful? It`s about convenience and transparency. A customer can quickly check your repayment terms before signing a contract with you.

Know how long customers have to wait to be reimbursed. This avoids confusion and prevents customers from contacting you for updates when they return. For services, you only need a short clause defining the retraction rights. Myprotein is doing well. Most refunds are processed within 7 business days of receipt, but can last up to 30 days. Don`t set strict deadlines – if you don`t follow them, you`re violating your own policy! If this contract is terminated before the end of the project, the client is required to pay only the proportionate part of the work done. If the payment has been made and the agreed services have not been provided The company will reimburse the customer for the proportionate part of the work that has not yet been completed.